Ordering

In order to help our clients and visitors better understand the process involved in the making promotional products items and design unique marketing pieces for they business, Nova Idea Promo & Design developed this "Ordering Section" with important questions about our ordering process. Please don't hesitate to contact us regarding questions about our products, services, quotes, or sample requests.

Artwork

Vector vs Raster Images. Vector art is key for printing. Since the art is made from a series of mathematical curves it will print very crisply even when resized. For instance, one can print a vector logo on a small sheet of copy paper, and then enlarge the same vector logo to billboard size and keep the same crisp quality.

Examples of Vector Files:
Adobe Illustrator, Corel Draw, Freehand – AI, CDR, EPS

In computer graphics, a raster graphics image or bitmap is a data structure representing a generally rectangular grid of pixels, or points of color, viewable via a monitor, paper, or other display medium. Raster images are stored in image files with varying formats. A bitmap is technically characterized by the width and height of the image in pixels and by the number of bits per pixel (a color depth, which determines the number of colors it can represent). A low-resolution raster graphic would blur or pixelate excessively if it were enlarged from business card size to billboard size.

Examples of raster files:
pictures and internet images, graphics or logos – JPG, TIF, BMP, GIF

  back to top

Cancellation

After the final approval of your Virtual Sample, we submit your order to production. We understand that occasionally changes needs to be made after your approval. In that case, we will do our best to work with our vendors in order to notify them before any charges occur. Unfortunately, we are unable to cancel or change your order once production has begun. Once that happens and you not longer need your items, you will remain liable for the full cost of your order.

  back to top

Color Matching

Nova Idea Promo & Design uses the Pantone Matching System catalog, as standard of industry to match your business colors or logos. Sometimes color matching requires an extra charge due to the labor and time expended to clean the printing equipment and load it with a new special ink. If color matching is not a requirement; we'll use our vendors standard colors or CMYK (full color printing) to achieve the closest match possible.

  back to top

Fonts

If you have a specific font that you want to use in your project let us know. We have an extensive fonts catalog available to our clients. However, if the font is not available we will contact you with the closest match or suggestions.

  back to top

Minimum Orders

Nova Idea Promo & Design requires a minimum purchase of $ 350.00. You may combine that with services and charges such as graphic design, setup, digitizing or shipping, but the total amount listed in the final invoice should not be less than $ 350.00.

  back to top

Overrun / Under run

Due to the nature of the printing methods used to produce your personalized products, some items may have slight over or under runs. Nova Idea makes every effort to minimize this. However industry standard is ± 5% in most cases. You will only be charged for the actual quantity shipped. Some manufacturers offer the options of "exact printing only" for an extra charge. Contact us if that is your case.

  back to top

Return Policy

Exceptionally in case of manufacturer defect or misprinting caused by our fault or the vendor's fault, we are unable to accept any returns on imprinted promotional products. If that occurs, contact us immediately. Nova Idea will work incessantly with our vendors to fix all the issues and guarantee your complete satisfaction. Please check your order for defects upon arrival. We will assume that after 48 hours from delivery of your order that the goods are in perfect condition and your project will be archived. There are absolutely no returns after 15 days of the receipt of your order.

  back to top

Sales Tax

6.25% MA Sales Tax will be added on all orders shipped to the state of Massachusetts.

  back to top

Samples Policy

Nova Idea Promo & Design will be glad to provide samples of our products upon request. Requests for samples must be made using our website form. We may reserve the right to deny any request or ask for a refundable deposit on items of higher value.

  back to top

Submitting Artwork

You can submit your logos / artwork files to: art@novaideadesign.com or use our “Upload Artwork” section in our website. Do not hesitate in contact us if you need help with that process.

  back to top

Shipping

All orders are shipped using the carrier of our choice due to the availability of special offers and price programs that we have with UPS and Fedex. All these offers and prices will be available for you once your order is placed. When the order states “FREE SHIPPING”, always assume that order will be shipped ground. We are not responsible for delays in the shipment caused by the carrier. We will gladly provide you with a tracking number upon request. Your order is shipped directly from the manufacturer, or may be sent to our studio under our discretion. We will be fully responsible to make sure that your order is in perfect condition before delivery.

  back to top

Virtual Samples / Revisions

Nova Idea offers FREE Virtual Samples on all orders and projects. We don't want you to buy something without seeing it first. That's also a safe way to catch any misspelling and adjustments before your product moves to production. We'll provide you with all revisions necessary until you are FULLY SATISFIED with the look of your product. Once we have your FINAL APPROVAL, we'll move forward to production. If you need any changes or revisions AFTER your final approval, we'll do everything possible to avoid any charges or setup fees. However, some fees and charges could occur in order to cover setup and other expenses.

  back to top